Understanding the Role of Explanation Modality in AI-assisted Decision-making
Authors: V Robbemond, O Inel, U Gadiraju
Published: 2024
Publication: ... of the 30th ACM Conference on ..., 2022 - dl.acm.org
The study explores the role of explanation modalities in AI-assisted credibility assessment tasks, finding that combined modalities (text and/or audio with graphics) enhance accuracy, trust, and usability compared to single-modality approaches.
Methods: A between-subjects experiment was conducted with six explanation modalities to evaluate their influence on user performance, trust, and usability in credibility assessments.
Key Findings: The effects of different explanation modalities on decision accuracy, system trust, and usability in an AI-assisted credibility assessment system.
Institution: V Robbemond: Delft University of Technology, O Inel: Delft University of Technology, U Gadiraju: Delft University of Technology
Research Area: Explanation Modality in AI-assisted Decision Making
Discipline: Human-Computer Interaction (HCI)
Sample Size: 375 participants
Citations: 47
DOI: 10.1145/3503252.3531311