Authors: A Söderström, A Shatte
Year: 2025
Published in: Behavior Research ..., 2021 - Springer
Institution: University of Helsinki
Research Area: Intelligent Agents, Health Research Methodology, Behavioral Research
Discipline: Research Methodology, Behavioral Science
The study found that chatbot-assisted surveys modestly improve data quality, with most users finding the chatbots helpful and widely using them.
Methods: Randomized participants into chatbot-supported and unassisted survey conditions; assessed chatbot use, user satisfaction, and data quality via validated and deliberately confusing challenge items.
Key Findings: Effects of chatbot assistance on data quality, user satisfaction, and usage patterns in online questionnaires.
DOI: https://doi.org/10.3758/s13428-021-01574-w
Citations: 7
Sample Size: 300