Link Ping University: Research Institution — Prolific Citations Library

Browse 1 peer-reviewed paper from Link Ping University spanning Explainable AI, Human-Computer Interaction (HCI) (2025). Research powered by Prolific's high-quality participant data.

This page lists 1 peer-reviewed paper from researchers at Link Ping University in the Prolific Citations Library, a curated collection of research powered by high-quality human data from Prolific.

Papers (1 of 1)

The challenges of providing explanations of AI systems when they do not behave like users expect

Authors: M Riveiro, S Thill

Year: 2025

Published in: Proceedings of the 30th ACM Conference on User ..., 2022 - dl.acm.org

Institution: Linköping University, University of Skövde

Research Area: Explainable AI, Human-Computer Interaction (HCI)

Discipline: Human-Computer Interaction (HCI)

Users prefer factual explanations when AI outputs match expectations and mechanistic explanations when outputs deviate, with preferences influenced by response format (multiple-choice vs free text).

Methods: Participants were presented with scenarios involving an automated text classifier and asked to express their preference for explanations either through multiple-choice or free text responses.

Key Findings: User-desired content of AI explanations based on whether system behaviour aligns or deviates from expectations.

DOI: 10.1145/3503252.3531306

Citations: 30