Authors: JD Brüns, M Meißner
Year: 2024
Published in: Journal of Retailing and Consumer Services, 2024 - Elsevier
Institution: Copenhagen Business School, University of Southern Denmark
Research Area: Generative AI in Social Media Marketing, Brand Authenticity, Consumer Services
Discipline: Marketing
Using generative artificial intelligence (GenAI) for social media content creation diminishes perceived brand authenticity, leading to negative follower reactions unless GenAI is used to assist humans rather than replace them.
Methods: Three experimental studies investigating consumer perceptions and reactions toward brand disclosure of GenAI usage in content creation.
Key Findings: Followers' attitudinal and behavioral reactions, mediated by perceptions of brand authenticity.
DOI: https://doi.org/10.1016/j.jretconser.2024.103790
Citations: 235
Authors: Nina Vestergaard Simonsen, Anne F. Klassen, Charlene Rae, Farima Dalaei, Stefan Cano, Lotte Poulsen, Andrea L. Pusic, Jens Ahm Sørensen
Year: 2023
Published in: Wiley
Institution: Harvard Medical School, McMaster University, Modus Outcomes, Odense University Hospital, University of Southern Denmark
Research Area: Patient-reported outcomes (PROMs), Psychometrics, Chronic Wound Care
Discipline: Health Sciences, Psychometrics