AI can help people feel heard, but an AI label diminishes this impact
Authors: Y Yin, N Jia, CJ Wakslak
Published: 2024
Publication: Proceedings of the National Academy of ..., 2024 - pnas.org
AI responses make people feel more heard and are better at emotional support compared to humans, but labeling responses as AI diminishes this effect.
Methods: Experiment and follow-up study to assess recipient reactions to AI vs. human-generated responses and determine emotional support efficacy.
Key Findings: The degree to which recipients feel heard, emotion detection accuracy, and third-party ratings of emotional support quality.
Limitations: AI responses are devalued when recipients realize the source is AI, limiting the potential impact of AI in psychological support.
Institution: University of Southern California Los Angeles
Research Area: Human-AI Interaction, Social Perception of AI, Media Effects
Discipline: Social Sciences
Citations: 201
DOI: https://doi.org/10.1073/pnas.2319112121