How do citizens perceive the use of Artificial Intelligence in public sector decisions?

Authors: T Haesevoets, B Verschuere, R Van Severen

Published: 2024

Publication: Government Information ..., 2024 - Elsevier

Citizens in the UK prefer AI to play a supporting role in public sector decisions rather than making decisions autonomously, with greater acceptance for low ideologically-charged contexts.

Methods: Three studies surveying UK respondents on their perceptions of AI involvement in public sector decision-making.

Key Findings: Perception of AI's role in decision-making, its legitimacy compared to human decision-makers, and suitability for various types of decisions.

Limitations: The study focuses on UK respondents only, which may limit the generalizability of the findings to other cultural or national contexts.

Institution: Ghent University, KU Leuven

Research Area: Public Sector AI, Citizen Perception, AI Ethics,Transparency

Discipline: Political Science , Public Administration

Citations: 54

DOI: https://doi.org/10.1016/j.giq.2023.101906