Authors: C Diebel, M Goutier, M Adam, A Benlian
Year: 2025
Published in: Business & Information Systems ..., 2025 - Springer
Institution: Technical University of Darmstadt, University of Goettingen
Research Area: Human-AI Collaboration, System Satisfaction, User Competence
Discipline: Information Systems, Human-Computer Interaction (HCI), Artificial Intelligence
Proactive AI-based agent assistance decreases users' competence-based self-esteem and system satisfaction, especially for users with higher AI knowledge.
Methods: Vignette-based online experiment using self-determination theory as the framework to evaluate user responses to proactive vs. reactive AI assistance.
Key Findings: Impact of proactive vs. reactive AI help on users' competence-based self-esteem and system satisfaction, moderated by users' AI knowledge levels.
DOI: https://doi.org/10.1007/s12599-024-00918-y
Citations: 32