How does leader secure-base support affect hospitality employees’ service performance? Role of work engagement and role stressors

Authors: H Zhu, J Chen, N Liu

Published: 2026

Publication: International Journal of Hospitality Management, 2026 - Elsevier

Leader secure-base support improves hospitality employees’ service performance by boosting work engagement, but this benefit is weakened when employees experience high role ambiguity or role conflict.

Institution: Sun Yat-Sen University

Research Area: Leadership studies, Organizational psychology, hospitality research, Attachment theory

Discipline: Organizational Behavior, Management