Trust and reliance on AI - An experimental study on the extent and costs of overreliance on AI
Authors: A Klingbeil, C Grützner, P Schreck
Published: 2024
Publication: Computers in Human Behavior, 2024 - Elsevier
The study found that individuals tend to overrely on AI-generated advice in uncertain situations, often to the detriment of their own decisions and third parties, despite contradicting contextual information or their own judgment.
Methods: A domain-independent, incentivized, interactive behavioral experiment was conducted to analyze user behavior in decision-making scenarios involving AI advice.
Key Findings: Extent and impact of user reliance on AI advice, including its effects on decision efficiency and outcomes for themselves and others.
Limitations: The study does not specify the sample size or explore specific demographic factors that may influence trust or reliance on AI.
Institution: University of Hohenheim, University of Hohenheim, University of Hohenheim
Research Area: Trust in AI, Overreliance on AI, Human-AI Interaction
Discipline: Human-Computer Interaction (HCI), Artificial Intelligence, Behavioral Science
Citations: 247
DOI: https://doi.org/10.1016/j.chb.2024.108352